Customer Service Officer - Passenger Train Operations

Join SBS Transit as a Customer Service Officer and play a pivotal role in ensuring smooth, safe, and pleasant passenger experiences on our train network. This is a unique opportunity to contribute to the transportation infrastructure in Bali while delivering exceptional customer service. In this role, you'll be the first point of contact for passengers, handling inquiries, resolving issues, and ensuring a seamless travel experience. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll work in a dynamic environment that values customer satisfaction and operational excellence.

At SBS Transit, we're committed to providing efficient and reliable train services across Bali. As a Customer Service Officer, you'll use tools like CRM systems and ticketing software to manage passenger interactions effectively. This role is perfect for someone who thrives in a customer-facing environment and wants to make a tangible difference in the travel industry.

📋 Tanggung Jawab Pekerjaan

• Handle passenger inquiries and complaints, ensuring timely and satisfactory resolutions.
• Assist with ticket sales and reservations, using our in-house ticketing system.
• Provide information about train schedules, routes, and fares to passengers.
• Monitor and report on customer service metrics to improve service quality.
• Collaborate with other departments to ensure smooth train operations and passenger experiences.
• Adhere to company policies and procedures, ensuring compliance with safety and service standards.
• Train and mentor new customer service staff as needed.
• Participate in continuous improvement initiatives to enhance customer service excellence.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the transportation industry.
• Bachelor's degree in Business Administration, Tourism, or a related field.
• Strong communication and interpersonal skills, with the ability to handle difficult situations calmly.
• Proficiency in Indonesian and English, both spoken and written.
• Familiarity with CRM systems and ticketing software is a plus.
• Ability to work in a fast-paced, customer-focused environment.
• Valid driver's license and willingness to travel to different locations as needed.
• Enthusiasm for delivering exceptional customer service and contributing to the transportation infrastructure in Bali.

🛠️ Keahlian

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