Service Desk Engineer (Database and Infrastructure) - Remote in Bali

Hexagon Group · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12000000 - 20000000
Hexagon Group is seeking a talented Service Desk Engineer to join our remote team in Bali. In this role, you will be responsible for providing technical support and resolving issues related to our database and infrastructure systems. This is a great opportunity to work with a global company and contribute to our ongoing projects.

📋 Tanggung Jawab Pekerjaan

Provide first-line technical support to end-users and internal teams.,Resolve issues related to database and infrastructure systems.,Monitor system performance and proactively identify potential issues.,Document and maintain accurate records of all incidents and resolutions.,Collaborate with other teams to ensure smooth operation of our systems.,Stay up-to-date with the latest technologies and industry trends.,Participate in on-call rotations to ensure 24/7 coverage.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.,2-3 years of experience in a Service Desk or similar role.,Strong understanding of database management systems (e.g., Oracle, SQL Server, MySQL).,Familiarity with infrastructure management tools and practices.,Excellent communication and problem-solving skills.,Ability to work independently and as part of a team.,Proficiency in English, both written and spoken.

🛠️ Keahlian

Technical support and troubleshootingDatabase administrationInfrastructure managementIncident management and documentationTeam collaboration and communicationContinuous learning and adaptation
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